Last Updated: January 2025
Introduction
Petzi Pal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with pet service providers.
Information We Collect
Personal Information
We may collect personal information that you provide to us directly, including:
- Name, email address, phone number
- Billing address and payment information
- Pet information (name, breed, age, medical history)
- Service preferences and booking history
- Account credentials and profile information
Automatically Collected Information
When you use our platform, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location data (with your consent)
- Cookies and tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and managing service bookings
- Facilitating communication between pet owners and service providers
- Sending booking confirmations, reminders, and updates
- Processing payments and preventing fraud
- Improving our platform and user experience
- Sending promotional offers and marketing communications (with your consent)
- Responding to customer service requests
- Complying with legal obligations
Information Sharing and Disclosure
Service Providers
We may share your information with service providers who perform services on our behalf, such as:
- Payment processors
- Cloud hosting providers
- Analytics and marketing services
- Customer support tools
Pet Service Providers
When you book a service, we share necessary information (pet details, contact information, service location) with the assigned service provider to fulfill your booking.
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal obligations
- Protect our rights and safety
- Prevent fraud or security threats
- Respond to government requests
Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure storage systems with access controls
- Regular security audits and updates
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a portable format
To exercise these rights, please contact us at privacy@petzipal.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.
Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Abbass Building, Colombo Street, Kandy.
- +94 775437880
- hello@petzipal.com